Privacy Policy
Effective Date: 14/05/2025
At Total Pest Control, accessible from https://www.totalpestcontrol.co.uk, we are committed to protecting your personal data and handling it responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, address, email, phone number
- Service Information: Details of pest control services requested or delivered
- Payment Information: Billing address and transaction details (we do not store payment card numbers)
- Website Usage Data: IP address, browser type, pages visited, time on site, cookies and similar technologies
2. How We Use Your Information
We use your data to:
- Provide pest control services and customer support
- Process bookings and payments
- Respond to enquiries
- Improve our website and services
- Send service-related communications
- Comply with legal obligations
3. Lawful Bases for Processing
We rely on the following legal bases to process your personal data:
- Contract: To provide services you request
- Consent: For direct marketing where required
- Legitimate Interests: To improve our services and respond to enquiries
- Legal Obligation: For compliance with regulatory requirements
4. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers assisting with IT, hosting, payments, and communications
- Government bodies or law enforcement if required by law
- Our professional advisers, if necessary for legal compliance
All third parties are required to respect your data and handle it in accordance with the law.
5. Cookies and Tracking
Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. Please refer to our Cookie Policy for full details.
6. Your Data Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
📧 info@totalpestcontrol.co.uk
📞 [Insert phone number]
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including to comply with legal obligations.
9. International Data Transfers
We primarily store and process data within the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Total Pest Control
Email: info@totalpestcontrol.co.uk
Phone: 0800 7720554
Website: https://www.totalpestcontrol.co.uk
